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faq [2014/01/15 14:16]
Stefan
faq [2018/07/19 02:24] (current)
Stefan [Q: What does 'Device Not Found!' and 'Error ID: (Device non-exist)' mean?]
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 <​note>​If the URL shows your MAC address or the device name, the connection is not as fast as a direct connection, because all traffic is redirected through the web portal. If you have already set up port mapping or port forwarding and it used to work correctly in the past (e.g. before a restart of your network router), please go to **[[system_information_portal_server|Preferences > Portal Server]]** and re-apply the settings. If necessary, change the port number for the port mapping function and then apply the new settings.</​note>​ <​note>​If the URL shows your MAC address or the device name, the connection is not as fast as a direct connection, because all traffic is redirected through the web portal. If you have already set up port mapping or port forwarding and it used to work correctly in the past (e.g. before a restart of your network router), please go to **[[system_information_portal_server|Preferences > Portal Server]]** and re-apply the settings. If necessary, change the port number for the port mapping function and then apply the new settings.</​note>​
  
 +==== Q: What does '​Device Not Found!'​ and 'Error ID: (Device non-exist)'​ mean? ====
 +  * This error appears when you have entered the wrong MAC address or registration name. Please make sure that you have entered the correct number or name. If you have entered the correct MAC address or name and the device can still not be found, your device might no longer be supported.
  
 +==== Q: How do I access my device without going through myakitio.com or dyn.com? ====
 +  * If your computer is connected to the same network as the network drive, simply enter the local IP address of your network drive directly into the URL field of the web browser. For more information,​ see **[[login#​local_login|Login > Local Login]]**. If you would like to access your network drive from outside home, you will have to manually setup port forwarding in your network router, to allow incoming traffic to your network drive. You will also need to know your external IP address at home, which might change from time to time, unless you are using a fixed IP address. Check the settings of your network router to see if it supports an alternative service to dyn.com, which you could use to monitor your external IP address.
 ===== File Access and Playback ===== ===== File Access and Playback =====
  
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 ==== Q: Why does the disk manager say "Your system setup does not have a SWAP partition"?​ ==== ==== Q: Why does the disk manager say "Your system setup does not have a SWAP partition"?​ ====
   * When the system runs out of memory, it needs to store some temporary files on a SWAP partition. If you used the "​Expert"​ mode instead of "​Auto"​ or "​Advanced",​ the disk manager will not create this partition by itself and you will have to manually setup a SWAP partition. Create a primary partition and set the size to twice the size of the system memory (e.g. for a system with 128MB of memory, set the partition size to 256MB). Format the partition using the **SWAP** file system and then mount this partition, so that the system can use it.   * When the system runs out of memory, it needs to store some temporary files on a SWAP partition. If you used the "​Expert"​ mode instead of "​Auto"​ or "​Advanced",​ the disk manager will not create this partition by itself and you will have to manually setup a SWAP partition. Create a primary partition and set the size to twice the size of the system memory (e.g. for a system with 128MB of memory, set the partition size to 256MB). Format the partition using the **SWAP** file system and then mount this partition, so that the system can use it.
 +
 +==== Q: How do I erase a file securely? ====
 +  * There is no option in the web interface to erase a file securely but you can use the command line tool "​shred"​. Login via Telnet using your admin account, change the directory to locate your file and then run the command like this "shred -u file1.txt"​.
  
 ==== Q: What happened to the iBackup service? ==== ==== Q: What happened to the iBackup service? ====

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